This document contains important regulatory and financial disclosures required by federal and state law. Please review them carefully to understand your rights and our obligations.
1. FDIC Insurance
Heritage Bank is a member of the Federal Deposit Insurance Corporation (FDIC). Your deposits are insured up to $250,000 per depositor, per insured bank, for each account ownership category.
The FDIC insures the following types of accounts at Heritage Bank:
For more information about FDIC insurance coverage, visit fdic.gov or call 1-877-ASK-FDIC (1-877-275-3342).
2. Equal Housing Lender
Heritage Bank is an Equal Housing Lender. We comply with the Fair Housing Act and the Equal Credit Opportunity Act. We do not discriminate in lending on the basis of race, color, religion, national origin, sex, marital status, age, disability, familial status, or any other protected class under federal, state, or local law.
If you believe you have been discriminated against, you may file a complaint with:
3. Fee Schedule
Account Fees
| Service | Fee |
|---|---|
| Monthly Checking Account Maintenance | $0 (no monthly fees) |
| Monthly Savings Account Maintenance | $0 |
| Paper Statement Fee | $2.00 per statement |
| Account Closure (within 90 days of opening) | $25.00 |
| Returned Deposit Item | $12.00 |
| Stop Payment Order | $30.00 |
| Cashier's Check | $8.00 |
| Account Research (per hour) | $25.00 |
Transfer Fees
| Transfer Type | Fee |
|---|---|
| Internal Transfer (Heritage to Heritage) | $0 |
| ACH Transfer (Domestic) | $0 |
| Domestic Wire Transfer (Outgoing) | $25.00 |
| Domestic Wire Transfer (Incoming) | $0 |
| International Wire Transfer (Outgoing) | $45.00 |
| International Wire Transfer (Incoming) | $15.00 |
| UK Bank Transfer | $15.00 |
Card Fees
| Service | Fee |
|---|---|
| Debit Card Issuance | $0 |
| Debit Card Replacement | $5.00 |
| Virtual Card | $0 |
| Rush Card Delivery | $25.00 |
| Foreign ATM Usage | $2.50 per transaction |
| Foreign Transaction Fee | 1% of transaction amount |
4. Interest Rate Disclosures
Interest rates are subject to change without notice. Current rates as of the last update:
| Product | APY |
|---|---|
| Checking Account | 0.01% |
| Savings Account | 0.50% |
| High-Yield Savings | 4.25% |
| 12-Month CD | 4.50% |
| 24-Month CD | 4.00% |
| Money Market Account | 3.75% |
APY = Annual Percentage Yield. Fees may reduce earnings. Minimum balance requirements may apply. Rates are variable and subject to change.
5. Electronic Communications (E-SIGN)
By opening an account or using Heritage Bank's online banking services, you consent to receive electronic communications including:
You may withdraw your consent to electronic delivery at any time by contacting us. Withdrawing consent may result in paper statement fees and may affect your ability to use certain online services.
Hardware/Software Requirements: To access electronic communications, you need a device with internet access, a current web browser (Chrome, Firefox, Safari, or Edge), and the ability to view PDF documents.
6. Overdraft Policy
Heritage Bank offers overdraft protection services. If your account has insufficient funds for a transaction:
- Standard Overdraft Coverage: Available for checks and ACH transactions. A fee of $35.00 per overdraft item applies, up to a maximum of 3 overdraft fees per day.
- Overdraft Protection Transfer: Links your savings account to your checking account. When an overdraft occurs, funds are automatically transferred from savings. A fee of $10.00 per transfer applies.
- Opt-Out: You may opt out of overdraft coverage at any time. Transactions that would overdraw your account will simply be declined with no fee.
7. Wire Transfer Disclosures
Wire transfers are governed by Regulation E (Electronic Fund Transfers) for domestic transfers and the Remittance Transfer Rule for international transfers. Key disclosures:
8. Complaint Resolution
Heritage Bank is committed to resolving customer complaints promptly and fairly:
- Step 1: Contact our Customer Service team at 1-800-HERITAGE or support@heritagebank.com. Most issues can be resolved within 1-2 business days.
- Step 2: If unresolved, request to speak with a supervisor or submit a formal written complaint to Heritage Bank, Complaints Department.
- Step 3: If you are not satisfied with our response, you may file a complaint with:
- Consumer Financial Protection Bureau (CFPB): consumerfinance.gov/complaint
- Office of the Comptroller of the Currency (OCC): helpwithmybank.gov
- Federal Deposit Insurance Corporation (FDIC): fdic.gov/consumers
9. Regulatory Information
Heritage Bank is chartered under the laws of the State of New York and is regulated by:
Heritage Bank NMLS ID: #123456 | FDIC Certificate Number: #12345