Heritage Bank is committed to ensuring that our digital services are accessible to everyone, including individuals with disabilities. This statement outlines our accessibility standards, features, and ongoing efforts.
1. Our Commitment
Heritage Bank is committed to ensuring that our website and digital banking services are accessible to all individuals, including those with disabilities. We strive to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA standards and continually work to improve the digital experience for all users.
We believe that banking should be accessible to everyone, regardless of ability. Our accessibility efforts are guided by the Americans with Disabilities Act (ADA), Section 508 of the Rehabilitation Act, and international accessibility best practices.
2. Accessibility Features
Our website and online banking platform include the following accessibility features:
3. Conformance Status
Heritage Bank's website aims to conform to WCAG 2.1 Level AA. We regularly audit our site and correct identified issues. While we strive for full conformance, some areas may be undergoing remediation as we continuously improve our accessibility.
4. Alternative Banking Channels
If you experience any difficulty accessing our website or digital services, we offer alternative ways to bank with us:
Available 24/7 with TTY/TDD support
5. Assistive Technology Compatibility
Our website is designed to be compatible with the following assistive technologies:
6. Ongoing Efforts
Heritage Bank is dedicated to maintaining and improving accessibility. Our ongoing efforts include:
7. Feedback & Assistance
We welcome your feedback on the accessibility of Heritage Bank's digital services. If you encounter any accessibility barriers or have suggestions for improvement, please contact us:
We will make reasonable efforts to respond to feedback within 5 business days and to address accessibility concerns promptly.